When is Black Friday?
November 26th 2021. The Friday after the traditional US Holiday Thanksgiving.
However, we may start our sale early... So sign up to our newsletter to be notified first!
What is Black Friday?
Unofficially or officially, Black Friday is known as the start of the holiday shopping season.
Many retailers, including ourselves, offer discounts & special offers on this day!
Historians believe the term 'Black Friday' started in Philadelphia [USA] in the 1960s as police, bus drivers and commuters used 'Black Friday' to describe the crazy traffic & congestion that would build-up due to shoppers heading to the shops after Thanksgiving. However, more recently 'Black Friday' is used to describe the shopping day as the day retailers make enough sales to put themselves 'in the black' for the year.
Can I Return Eyewear I Bought During The Black Friday Sale?
Yes, you can return your items bought on Black Friday.
You can actually have up until January 14th 2022 to return your eyewear as we have extended our returns period for Christmas.
Any eyewear bought on Black Friday can be returned for a full refund. All our normal terms & conditions apply for returns so please read our terms & conditions before purchasing. Please bare in mind prescription lenses are non-refundable as these are created bespoke for you.
When Will My Black Friday Purchase Ship?
Our team aim to dispatch your order the same day you order it!
However, if you purchase a pre-order item please factor in the additional time this will take.
If you are adding prescription lenses to your order, please allow an additional 2-5 days for our team to fit your lenses. This may take longer if you are ordering a specialist or varifocal lenses.
We guarantee that all of our products are 100% Authentic. Fashion Eyewear is an authorised retailer; all of our products are entirely genuine and purchased directly from the brand manufacturers. This allows us to offer you the latest eyewear trends at extremely competitive prices.
Is my order inspected before it is shipped?
We pride ourselves on quality and excellence in our service. Every order is checked and all of the eyewear is thoroughly inspected, cleaned, and securely packaged before it is dispatched to you.
What accessories do I receive with my eyewear?
We always include all the materials provided for your eyewear from the brand. All of the eyewear comes with a protective storage item and cleaning cloth. Some products may have more accessories included.
Why didn’t I receive a hard case with my eyewear?
Some eyewear is supplied with a hard case and some with a soft case/pouch. We can't control the accessories the brand supplies us with; however, we can promise you that your eyewear will come with its original packaging, inclusive of all accessories, as provided by the brand.
Can you fix my glasses if they're damaged?
You will need to give us a call or email us regarding the issue and we will advise you over the phone on what to do next. Alternatively, you book an appointment to come into our store so that one of our expert dispensers can have a look for you.
I want to purchase an item but I don't know my frame size, can you help me?
If you do need help with finding your frame size, take a look at our Frame Size Guide.
Do you sell bifocal and varifocal glasses?
Yes, we do. If you require details or advice on a specific pair of glasses, please call us on 020 7590 5500.
Do you sell a range of children’s glasses?
We sell children’s non-prescription glasses and sunglasses online.
Are prescription sunglass lenses free?
No. If you wish to place an order for prescription sunglasses, you will need to pay for your lenses. We fit our high quality optical branded lenses into all of our eyewear so you won't receive your prescription sunglasses with the brand's lenses e.g. Ray-Ban prescription sunglasses with Ray-Ban prescription lenses.
At Fashion Eyewear we take all possible steps to ensure that your personal information is 100% confidential at all times. All online transactions carried out are through our 3rd party payment service providers, Sage Pay and Pay Pal. Sage Pay and Pay Pal are leading independent payment service providers in the UK and are recognised for offering exceptional service and maintaining high professional standards. Fashion Eyewear does not accept or retain any customer payment information.
Do I need to create an account when making a purchase?
If you are buying for the first time with us, we do require you to create a user account. This provides you with a personal section where you can track your order and also contact us regarding an order update if necessary. Your password and user name is known only to you and must be kept secure at all times.
What payment methods can I use?
We accept all major credit/debit cards. PayPal and Sage Pay are also accepted as methods of payment.
I’ve forgotten my password.
If you have forgotten your password, simply click on the “Login” button like you would usually do to log in and select the “Forgot your password?” option.
Do you offer a price match policy?
Fashion Eyewear promises that you are buying your glasses at a price that cannot be beaten; that is why we will match any like-for-like quote. Click here to learn more about our Price Match policy.
We use the best delivery companies who have a reputation for providing innovative, high-quality time-sensitive solutions. Our companies send personalised text messages or e-mails directly to you advising of the time and date of your delivery to ensure that your parcel is delivered safe and sound in the shortest time possible.
When will I receive my eyewear?
In your confirmation email, we will specify the delivery time for your specific order. For estimated delivery times please see our Delivery Information page.
Please Note: On rare occasions, it may be found that an item advertised on our site has been discontinued. Whilst we apologise for this, we cannot be held accountable. You will be notified if your product is no longer available; we will offer to find you alternative models or you can get can request a full refund.
Where do you deliver to?
We deliver to addresses worldwide and are happy to ship to residential addresses and work addresses. You will find the countries we ship to on our Delivery Information page. Please Note: Once an order is placed, you cannot change your delivery address due to our strict fraudulent policies.
Airsure tracking to countries outside of the UK:
As soon as your order is dispatched by our London office, you will be notified via email with your unique tracking number. For our Airsure customers, you can track the status of your order by visiting your local postal service's website. Please note that the online tracking service may not be available for every country that we ship to. If you are having problems, please contact our customer service team.
Can you guarantee me a specific delivery date?
We strive to do our best in meeting all requested delivery times but as we are depending on our various suppliers and delivery partners, our delivery times are only estimations and not guaranteed. If you need your order to be delivered before a specific date, please contact us before placing an order.
What if I was out when the item was delivered?
If know that you won't be at home when your item arrives, you can send a text message to the delivery company to reschedule a more convenient time for you. Sometimes, your order may be left with your next-door neighbour; if this happens you will be notified via text message. If you don't want your delivery to be left with your neighbours, please contact the Customer Services team who will then offer you an alternative solution.
I am going away, can I delay the delivery until I get back?
Yes you can. Just contact our customer services team and they will arrange for your order to be held at our London office until you are able to receive the delivery again.
How can I have my item delivered to my work address?
Just enter your work address as your delivery address when placing your order online.
How can I track my order?
All orders can be tracked through your Fashion Eyewear online account; simply log in to view. Alternatively, you can contact us via email or phone for your tracking number. Once your order has been dispatched, we will provide you with the tracking number for your shipment. For our UK customers, our premium delivery company will send you a text message update of when your parcel is dispatched, delivered, or ready for rescheduled delivery if you were out.
Delivery addresses cannot be changed once an order is placed to protect all of our customers from fraudulent activity. If you have entered your address incorrectly during placing an order online, please contact us immediately on 0207 590 5500 so our advisors can advise you on what to do next.
Here is a brief explanation of the most common statuses you may see on your account when placing an order:
Pending Payment: You have items in your shopping cart that are awaiting payment.
Pending: You have paid for your items and are now waiting for our customer services team to process your order.
Frame on order: Your frame has been ordered from the brand manufacturers and we are waiting to receive them.
Frame arrived: Your frames have arrived. We are now waiting for your lenses.
Pending additional Payment: Additional payment for upgrade/amendment to your order is being processed.
Complete: Your order has been dispatched from our London office. You will receive a unique tracking number with your order which you can track by visiting your local postal service’s website.
Reordered: Your original order has been changed due to a re-order, upgrade, or an exchange for another model.
Awaiting Refund: You have requested a refund for your eyewear and have sent back the item. You are now waiting for the accounts department to process your refund.
Cancelled:You may notice a cancelled status on your order if you have previously upgraded your lens options or you have decided to select a different eyewear model due to your original model being out of stock or discontinued. You may also notice the cancelled status if you ordered an item but have immediately requested to cancel your order. In this case you may notice a 'closed' status shortly after.
Fashion Eyewear's guarantee is that your prescription eyewear will arrive to you in perfect condition.
They will be made to your exact prescription (as specified by you in your order) and will arrive in the designer’s original packaging.
How many years do I have on the product warranty?
All designer glasses and sunglasses come with a warranty. For most brands, this warranty policy is for 1 year.
For all LUXOTTICA brands i.e. Chanel, Prada, Ray-Ban, the warranty policy is for 2 years.
We will repair any defect caused by faulty materials or by poor manufacture up to one year from the date of purchase. If you accidentally damage your eyewear, let us know as we may be able to help with a repair. All Luxottica products can be returned to any authorised Luxottica stockist for repairs made under the warranty policy.
Proof of purchase is required for any faults to be repaired under the manufacturer’s 1-year warranty. We may ask that you provide photographs showing the suspected fault before requesting the return of the item.
In accordance with the Distance Selling Regulations (2000) and Consumer Protection (Distance Selling) (Amendment) Regulations, 2005; you have the right to cancel your non-prescription order up to 14 days after you've received your item.
All cancellations must be notified in writing via mail or e-mail, to provide a durable record of the cancellation. Once we have received your cancellation notice in writing, we will strive to action your refund as soon as possible and in any event within 30 days of your order.
The cost of prescription lenses cannot be refunded in an event of a cancellation as the lenses are custom-made products and are cut to your specific needs and measurements.
Our returns policy has been extended to the 14th of January 2022. To qualify for a refund or exchange you must return the unworn item in perfect condition. We do not cover the cost of return postage or the cost of prescription lenses. 1.5 index lenses are valued at £30. If prescription orders are returned a minimum of £30 will be deducted from your refund. If you require n second exchange, a handling fee of £10 will be charged. If you believe that your eyewear is faulty upon receiving it, please contact our customer services team immediately.
It is the customer's responsibility to return the item in perfect condition with the original packaging intact.
If your order was delivered to a work or alternative address the return/exchange period starts when the delivery was signed for, even if you were not the person signing for the delivery.
Once we receive your eyewear, it will be inspected and you would be notified that we have received the item back. We always strive to action your refund as soon as possible, and in any event within 30 days of your order. Once your refund has been processed, please allow 1-5 working days for the funds to show in your account.
I want to purchase an item as a birthday gift but their birthday is after the returns/exchange period, can you extend it for me?
If you are buying eyewear as a birthday gift we can extend the exchange period if you inform us upon placing your order. Any agreed extension will be in writing.
When returning your eyewear, please include your invoice or a letter with your name and order number, and your reasons for returning the eyewear. Also state whether you want to exchange the item or request a full refund (excluding any returns or postage fees).
Please send your eyewear back to the following address:
FASHION EYEWEAR RETURNS DEPT.
188-192 Sutton Court Road
We recommend returning your goods via a courier or Royal Mail service that requires a signature, such as Royal Mail Special Delivery. Please ensure that the return package is wrapped securely to avoid any damage. It is the customers’ responsibility to return the item(s) in perfect condition with its original packaging intact.
Our Returns period has been Extended! You now have up until the 14th of January 2022 to return your eyewear for a refund or for an exchange. We only refund return postage fees if the eyewear you are sending back is faulty, or is the wrong model/colour from the eyewear you ordered. If we believe that your eyewear does not have a genuine manufacturing fault, we will not reimburse for the return postage fees. We do accept prescription eyewear for exchanges/refunds however the cost of lenses and postage return fees will not be refunded.
Any other enquiries?
If you have any other queries, please give us a call on 0207 590 5500 or email us via our contact form.